Privacy Policy

Introduction

betanovaex AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website betanovaex.top and use our restaurant analytics services.

This policy applies to all users of our website and services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Information

The data controller responsible for your personal data is:

• Company: betanovaex AG
• Address: Rosengasse 177, 8021 Graz, Styria, Austria
• Registration Number: FN965874a
• VAT Number: ATU96251483
• Email: privacy@betanovaex.top

Data We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information

When you contact us or use our services, we may collect the following personal data:

• Name and contact details (email address, phone number)
• Company name and business information
• Communication preferences
• Any information you provide in enquiry forms or correspondence

Technical Information

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referral sources and search terms used

Service Data

For clients using our analytics platform, we process restaurant operational data as specified in our service agreements, which may include sales data, customer traffic information, and performance metrics.

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and legal obligations:

• To provide and maintain our restaurant analytics services
• To respond to your enquiries and provide customer support
• To send you information about our services and updates
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our rights
• To analyse website usage and optimise user experience

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: To perform our obligations under service agreements
• Legitimate Interests: For business operations, marketing, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in operating our website and providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU. Where we do transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact enquiry data: 3 years from last contact
• Client service data: Duration of contract plus 7 years for legal and accounting purposes
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn plus 3 years

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@betanovaex.top or +43 316 542 5338.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data backup and recovery procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

• Email: privacy@betanovaex.top
• Phone: +43 316 542 5338
• Address: betanovaex AG, Rosengasse 177, 8021 Graz, Styria, Austria

We are committed to resolving any privacy concerns promptly and transparently.